EFTI

Egzamin English For Tourism Industry (EFTI)

English for the Tourism Industry (EFTI) is a group award made up of written and oral components available at First and Second Levels. Although written and oral examinations can be taken separately, candidates are recommended to take both parts where possible.

For the First Level English for the Tourism Industry award candidates are required to pass the Written English for Tourism (WEFT) First Level examination and the Spoken English for Industry and Commerce First Level examination.

For the Second Level English for the Tourism award candidates are required to pass the Written English for Tourism Second Level examination and Spoken English for Industry and Commerce Second Level examination. The Written English for Tourism examinations are available in all series and on demand. The oral Spoken English for Industry and Commerce examinations are available on demand.

Overview of the English For Tourism Industry

First level

The First Level written examination takes 120 minutes. It is designed for desk and reception staff in travel agencies, airlines, hotels, tour operators, national tourism boards and tourist information centres. Candidates will be asked to carry out 4 tasks that fit the given scenario.

Candidates may be required to:

• Reconstruct a text by filling blanks appropriately from information supplied.
• Write a short piece of continuous prose giving information or advice.
• Work out the requirements of a particular client and convey or record these as demanded in the rubric.
• Write a letter, note, fax or memo relevant to the scenario described, using the correct format.
• Complete a form based on standard documentation used in the tourism industry, eg a booking form, a loss, claim or accident report etc.
• Calculate numerical data and write it in a form for the given purpose, eg hotel bill, group reductions, mini bar sheet, journey time, dates of travel, etc.

Second level

The Second Level writen examination takes 150 minutes. It is designed for those who, in addition to customer contact, plan and develop the services in administrative and managerial roles whether in hotels, airlines, travel agencies, or other organisations in the field.

Candidates may be required to:

• Write extended prose to meet a specified purpose, eg the composition of a promotional letter, brochure, report, memo, exploratory letter, press article, etc.
• Write a short piece of continuous prose giving touristic or administrative information.
• Write one or more fax or telex messages solving a problem arising out of the scenario and using the data supplied.
• Respond in writing to an incoming fax, telex or letter, giving the information requested by selecting from data already supplied and resolving the correspondent's difficulties. This may require the candidate to compose more than one message.
• Write an explanatory letter requiring tact and judicious use of material supplied to meet a complaint or other awkward situation arising out of the scenario.